Emergency? We help you.
Notfall im Shop? Sag uns in klaren Worten, womit du wo du klickst und was dann passiert. "NOTHING WORKS!!!" is not helpful.
„Ich klicke auf meinem Samsung Galaxy S21 im Firefox Browser auf Kasse und dann kommt nur eine leere weiße Seite“ - that helps us.
Bitte hab Verständnis dafür, dass wir am Wochenende und nach Feierabend nur Notfälle bearbeiten, in denen der Shop nicht mehr erreichbar ist. „Ich habe mein Passwort vergessen“ ist kein Notfall.
Give us a cell phone number where you can be reached NOW - and please don't run away. Stay reachable until we are done.
Unless it's three in the morning in Germany. Then we'll just talk about it in the morning.
Please have your FTP data and admin login ready.
Even if we have the current access data from most stores, it can happen that we have not saved exactly yours.
Call us : 0049 – (0)40 – 254133690
Sleepless in homeoffice?
You're on the phone instead of writing an email, and suddenly on Sunday night you have an idea or a wish.
Just give us a call. Our 24/7 service will take your wishes, write them down and we will get back to you on Monday.
