Emergency? We help you.
Emergency in the store? Tell us in clear words where you click and what happens then. "NOTHING WORKS!!!" is not helpful.
"I click on checkout and then all that comes up is a blank white page". - that helps us.
Bitte hab Verständnis dafür, dass wir am Wochenende und nach Feierabend nur Notfälle bearbeiten, in denen der Shop nicht mehr erreichbar ist. „Ich habe mein Passwort vergessen“ ist kein Notfall.
Give us a cell phone number where you can be reached NOW - and please don't run away. Stay reachable until we are done.
Unless it's three in the morning in Germany. Then we'll just talk about it in the morning.
Please have your FTP data and admin login ready.
Even if we have the current access data from most stores, it can happen that we have not saved exactly yours.
Call us : 0049 – (0)40 – 254133690
Sleepless in homeoffice?
You're on the phone instead of writing an email, and suddenly on Sunday night you have an idea or a wish.
Just give us a call. Our 24/7 service will take your wishes, write them down and we will get back to you on Monday.
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