Emergency? We help you.
Short links:
Is my server running? Click here for the current status.
I can't send emails; is it on your end or mine? Click here and try out the webmail client..
If the webmail works, the problem lies with your email program.
Info:
Price and service hours Shopware
Price and service hours Modified E-Commerce
Emergency in the store? Please tell us in clear words:
- which device?
- which subpage in your shop?
- which error message?
"NOTHING WORKS!!!" is not helpful.
Sag stattdessen:
„Ich klicke auf meinem Samsung Galaxy S26 im Firefox Browser auf Kasse und dann kommt statt der Kaufabwicklung nur eine leere weiße Seite“ - that helps us.
Give us a cell phone number where you can be reached NOW - and please don't run away. Stay reachable until we are done.
Please understand that we only handle emergencies on weekends and outside business hours when the store is down. "I forgot my password" is not an emergency.
„Ich habe mein Passwort vergessen“ ist kein Notfall.
Please have your FTP data and admin login ready.
Even if we have the current access data from most stores, it can happen that we have not saved exactly yours.
Contact us click here
please use our contact form
do not use phonecall
Store offline?
The store is suddenly no longer available? In such cases, as our hosting customer you can also call us at the weekend or in the evening. If possible, we will help you immediately or at least promptly.
Bist du bei einem anderen Hoster und hast auch keinen speziellen Supportvertrag mit uns, wende dich bitte an deinen Hoster.
Funktioniert deine Warenwirtschaft oder Kasse nicht, wende dich bitte an deinen Wawi Anbieter.
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