Emergency? We help you.
Notfall im Shop? Sag uns bitte in klaren Worten:
– Welches Gerät?
– Welche genaue Unterseite?
– Welche Fehlermeldung?
"NOTHING WORKS!!!" is not helpful.
„Ich klicke auf meinem Samsung Galaxy S21 im Firefox Browser auf Kasse und dann kommt statt der Kaufabwicklung nur eine leere weiße Seite“ - that helps us.
Please understand that we only process emergencies at weekends and after work when the store is no longer available. "I have forgotten my password" is not an emergency.
Give us a cell phone number where you can be reached NOW - and please don't run away. Stay reachable until we are done.
Unless it's three in the morning in Germany. Then we'll just talk about it in the morning.
Please have your FTP data and admin login ready.
Even if we have the current access data from most stores, it can happen that we have not saved exactly yours.
Call us : 0049 – (0)40 – 254133690
Store offline?
The store is suddenly no longer available? In such cases, as our hosting customer you can also call us at the weekend or in the evening. If possible, we will help you immediately or at least promptly.
